Policies

Payments

• We accept cash, check, MasterCard, Visa, Discover, and American Express.

Reservations & Cancellations

• Reservations are first come, first served.

• 24-hour notice is required to cancel or full court/drill fee applies.

Court Time

• Patrons: Call 7 days in advance or go online 6 days in advance.

• Non-patrons: May reserve 2 days in advance. Payment is required for booking.

Drills

• Patrons: Register online, in the app, or by phone 7 days in advance starting at 6:00 am.

• Non-patrons: May register 2 days in advance starting at 6:00 am.

Junior Classes

• To withdraw from a junior class, you must do so at least 7 days before the start of the session to receive a refund.

• To learn more about registering for junior classes, please visit our Junior FAQ page.

Patron Membership Auto-Renewal Cancelation:

• Patron memberships auto-renew annually.

• To cancel an upcoming auto-renewal, please call the front desk or go to your club automation home page and select the gray "Manage" button on the right side of your dashboard. Then select cancel, and let us know the reason for your cancellation.

• If your membership has recently auto-renewed and you would like it cancelled, please email us at webmaster@fwtec.org.

• Language & Behavior: FWTEC does not tolerate foul, abusive or derogatory language, racquet throwing, ball abuse, or other actions deemed to create an unsafe environment.

• Court Time Etiquette

  • Arrive on time and wait in the lobby until your scheduled court time.

  • Do not walk on court before your time has started, unless the prior court time participants are packing up and finishing. For safety reasons, do not walk across courts.

  • End your court times/drills a couple of minutes early so you are packed up and walking off the court at the end of your assigned court time. We all want to finish that last game/point, but please be respectful of those who are following you onto the court. Besides, that last point is never a good one because everyone on the court feels pressured and rushed because everyone is watching.

  • Clean up the used tennis balls, cans and other garbage you may have. Since we have back-to-back court times scheduled from sunup to sundown, there is not time to clean the courts until the last point is played.

• Lost or Stolen Items: Leave the facility with only items that are yours. FWTEC is not responsible for lost or stolen items. Please ask the front desk, if you would like to use a locker key.

• Fitness Room: The fitness room may be used while waiting for a participant in a class or 1 hour before or after a court reservation. Please be courteous of others waiting to use the equipment and limit your time.

• Exhibiting poor behavior or behavior that is deemed not consistent with organization policies and values will result in being asked to leave the premises by management with possible additional penalties up to suspension from future play and revocation of patron membership.

When you enter a Fred Wells Tennis & Education Center (“FWTEC”) event or program, you enter an area where photography, audio, and video recording may occur.

By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by FWTEC and its affiliates and representatives. Images, photos and/or videos may be used to promote similar FWTEC events in the future, highlight the event and exhibit the capabilities of FWTEC. You release FWTEC, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by FWTEC or the person or entity designated to do so by FWTEC.

You have been fully informed of your consent, waiver of liability, and release. If you wish to opt-out of this policy, please fill out and return the Media Images Opt-Out Release Form. If you have questions or concerns, please direct them to:

Justin Bergerson,
Communications Coordinator
justin@fwtec.org