We are making some updates to our billing and account processes beginning January 1st, 2015. This message is going out prior to the 1st to ensure that all of our patrons are aware of the changes. The following new policies will affect your Club Automation and FWTEC accounts:

1.     Bi-monthly billing will occur on the 1st and 15th of each month (your statements will be emailed on the 12th and 28th of each month, 3 days prior to the billing cycle). Please take a minute now to ensure that your email address is listed correctly in your Club Auto account. Also double check your email junk and spam folders to ensure that FWTEC emails are not errantly being delivered there.

2.     A credit card or bank account will be mandatory on your Club Automation account. The credit card that you enter will become your “house charge” at the club. We want to assure you that your credit/debit card number is completely safe with this system. Club Automation is 100% PCI DSS compliant, and after entering your card for the first time, only the last four digits of your card are ever visible. The online transactions use a 256 bit encryption, which is the same encryption that banks and credit card companies use.

If you have any questions regarding the changes or general billing questions, please don’t hesitate to contact Patron Relations Coordinator Aubrey Miller at Aubrey@fwtec.org. We sincerely appreciate your cooperation!

Thank you for your continued patronage, Freds! 

Posted
AuthorMatea Wasend